Frequent Questions
What kind of food do you offer?
We offer vibrant, handcrafted Italian cuisine that celebrates both tradition and bold flavour. Our menus feature pan-roasted meats, fresh seafood, and handmade pasta and gnocchi, paired with seasonal produce and gourmet sauces. We also offer artisan pizzas, topped with premium ingredients. Guests can enjoy shared plates, luxurious banquets, or elegant tasting menus depending on the occasion.
Do you cater for events?
Yes – we cater for private events, weddings, corporate functions, community gatherings, and more across Newcastle, Lake Macquarie, Port Stephens, the Hunter Valley, and surrounding areas.
Do you offer full service or just food delivery?
We do both! We can deliver your menu to be reheated, or provide full service including cooking fresh onsite, table setup, and pack-down. If we’re supplying tableware, we also take care of washing, polishing and transporting. If you provide your own tableware, we’ll scrape and stack only.
Can you accommodate dietary requirements or allergies?
Yes – we offer vegetarian, vegan, and gluten-free options. Please let us know about dietary needs at least 14 days in advance. While we take great care, we can’t guarantee our food is completely allergen-free.
How do I book?
Connect with us via our website (click here) to discuss available dates.
To secure your date, we require a 25% deposit based on your estimated event cost. This deposit is non-refundable and confirms your booking once written confirmation is provided. The remaining balance (75%) is due 14 days before your event.
For further information, please review our full Terms and Conditions.
Do you require a minimum number of guests?
We do not have a minimum guest number, however we do have a minimum spend of $1000.
How far do you travel?
We’re based in Newcastle and cater to the surrounding regions including Lake Macquarie, the Hunter Valley, and Port Stephens. If you’re further afield, get in touch and we’ll let you know if we can make it work.
What facilities do you need at the venue?
For onsite cooking, we require access to a working oven, a cooktop, and running water. If these aren’t available, you must let us know at least 72 hours in advance so we can make alternate arrangements.
What if I need to change guest numbers or menu choices?
Final guest numbers, menu selections, and dietary requirements must be confirmed 14 days prior to the event. After that, we may not be able to accommodate changes, and you’ll be charged based on the confirmed count, even if fewer guests attend.
What happens if I need to cancel?
Cancellations must be in writing. The deposit is non-refundable. If you cancel within 14 days of the event, you’ll be charged 50% of the total fee. Cancellations within 72 hours are charged in full, as we’ve already committed staff, ingredients and time.
For further information, please review our full Terms and Conditions.
What if something unexpected happens (like a storm or power outage)?
We’ll do our best to adapt, but we can’t be held liable for circumstances beyond our control (e.g. extreme weather, natural disasters, venue issues). We’ll work with you to reschedule or refund affected services if needed.
Do you take event photos?
We may take photographs of the food or setup for our marketing. We won’t publish guest photos or use names without your permission. If you’d prefer us not to photograph your event at all, just let us know in writing before the day.
Are you insured?
Yes – Knockin’ Gnocchi Cater holds public liability insurance in accordance with Australian law. We take all reasonable care, but our responsibility for any incidents is limited as per Australian Consumer Law.